/* IntercomDirect support chat v2 (22-10-2026): same look as the internal documentation shell
   (odoo2-modules/intercom_internal_docs/shell/docs-shell.css). Always light. One fixed screen:
   header with search, conversation scrolls, input always visible at the bottom (also above the mobile keyboard). */
:root{
  color-scheme: light;
  --blue:#0077ff; --blue-dark:#005ccc; --blue-soft:#eef5ff; --blue-line:#cfe3ff;
  --orange:#f36b12; --orange-soft:#fff3ea; --orange-line:#ffd9bf;
  --ink:#1b2333; --ink-2:#4a5568; --ink-3:#6b7587;
  --line:#e6eaf0; --bg:#ffffff; --bg-2:#f7f9fc;
  --radius:12px; --shadow:0 1px 2px rgba(16,24,40,.06),0 4px 16px rgba(16,24,40,.06);
  --nav-h:64px;
  --font:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.55 var(--font);-webkit-font-smoothing:antialiased;
  display:flex;flex-direction:column;height:100vh;height:100dvh;overflow:hidden}
a{color:var(--blue);text-decoration:none}
button{font-family:inherit}
.sc-hidden{display:none !important}

/* ---------- top bar ---------- */
/* desktop: 3 columns so the search sits in the true centre of the page */
.sc-nav{flex:none;position:relative;z-index:50;height:var(--nav-h);background:#fff;border-bottom:1px solid var(--line);
  display:grid;grid-template-columns:1fr minmax(0,560px) 1fr;align-items:center;gap:16px;padding:0 20px;padding-left:max(20px,env(safe-area-inset-left));padding-right:max(20px,env(safe-area-inset-right))}
.sc-brand{display:flex;align-items:center;gap:10px;color:var(--ink);font-weight:700;white-space:nowrap;flex:none;justify-self:start}
.sc-logo{height:30px;width:auto;display:block}
.sc-brand-sep{width:1px;height:26px;background:var(--line)}
.sc-brand-title{font-size:16px}
.sc-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:38px;min-width:38px;padding:0 14px;border-radius:10px;border:1px solid var(--line);background:#fff;
  color:var(--ink);font:600 14px var(--font);cursor:pointer;white-space:nowrap}
.sc-btn:hover{border-color:var(--blue-line);background:var(--blue-soft);color:var(--blue-dark)}
.sc-btn svg{width:16px;height:16px;flex:none}
.sc-btn-call{background:var(--orange);border-color:var(--orange);color:#fff}
.sc-btn-call:hover{background:#dc5e0c;border-color:#dc5e0c;color:#fff}
.sc-btn-primary{background:var(--blue);border-color:var(--blue);color:#fff}
.sc-btn-primary:hover{background:var(--blue-dark);border-color:var(--blue-dark);color:#fff}
.sc-right{display:flex;gap:8px;align-items:center;flex:none;justify-self:end}
.sc-search-m{display:none}

.sc-search{position:relative;width:100%}
.sc-search input{width:100%;height:42px;border-radius:10px;border:1px solid #cfd8e3;background:var(--bg-2);padding:0 40px 0 38px;font:15px var(--font);color:var(--ink);outline:none;-webkit-appearance:none}
.sc-search input::-webkit-search-cancel-button{display:none}
.sc-search input:focus{border-color:var(--blue);background:#fff;box-shadow:0 0 0 4px var(--blue-soft)}
.sc-s-ico{position:absolute;left:12px;top:11px;width:18px;height:18px;color:var(--ink-3);pointer-events:none}
.sc-search kbd{position:absolute;right:10px;top:9px;font:600 12px var(--font);color:var(--ink-3);border:1px solid var(--line);border-radius:6px;padding:1px 6px;background:#fff}
.sc-results{position:absolute;z-index:70;top:46px;left:0;right:0;background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);max-height:min(70vh,520px);overflow:auto;padding:6px}
.sc-result{display:block;width:100%;text-align:left;border:0;background:none;padding:10px 12px;border-radius:9px;color:var(--ink);cursor:pointer}
.sc-result:hover,.sc-result.sc-active{background:var(--blue-soft)}
.sc-result i{display:block;font-style:normal;color:var(--ink-3);font-size:12.5px;margin-bottom:2px}
.sc-result b{display:block;font-size:14.5px;line-height:1.35}
.sc-result p{margin:2px 0 0;color:var(--ink-2);font-size:13.5px;line-height:1.45}
.sc-result mark{background:#fff0a6;color:inherit;border-radius:3px;padding:0 1px}
.sc-result-ask{border-bottom:1px solid var(--line);margin-bottom:4px;border-radius:9px 9px 0 0;color:var(--blue-dark);font-weight:600;font-size:14px}
.sc-noresult{padding:12px;color:var(--ink-2);font-size:14px}

/* ---------- conversation ---------- */
.sc-main{flex:1;min-height:0;display:flex;flex-direction:column;width:100%;max-width:820px;margin:0 auto}
.sc-chat{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:24px 20px 12px;display:flex;flex-direction:column;gap:14px}
.sc-hero{background:linear-gradient(135deg,#f4f9ff 0%,#fff 55%,#fff7f0 100%);border:1px solid var(--line);border-radius:18px;padding:22px 24px;margin-bottom:4px}
.sc-pill{display:inline-block;font:700 12px var(--font);letter-spacing:.04em;text-transform:uppercase;color:#c2540b;background:var(--orange-soft);border:1px solid var(--orange-line);padding:3px 10px;border-radius:999px}
.sc-hero h1{margin:10px 0 6px;font-size:clamp(22px,3vw,28px);line-height:1.2;letter-spacing:-.01em}
.sc-hero p{margin:0;color:var(--ink-2);font-size:15.5px;max-width:60ch}

.sc-row{display:flex;gap:10px;align-items:flex-start;max-width:100%}
.sc-row.user{justify-content:flex-end}
.sc-av{flex:none;width:34px;height:34px;border-radius:10px;background:#fff;border:1px solid var(--line);display:grid;place-items:center;overflow:hidden}
.sc-av img{width:24px;height:auto}
.sc-bubble{max-width:min(620px,85%);padding:11px 14px;border-radius:14px;font-size:15.5px;line-height:1.55;overflow-wrap:anywhere}
.sc-row.bot .sc-bubble{background:var(--bg-2);border:1px solid var(--line);border-top-left-radius:4px}
.sc-row.user .sc-bubble{background:var(--blue);color:#fff;border-top-right-radius:4px}
.sc-meta{display:block;font:600 12.5px var(--font);color:var(--ink-3);margin-bottom:3px}
.sc-text{white-space:pre-wrap}
.sc-bubble img.sc-photo{display:block;max-width:220px;max-height:220px;border-radius:10px;margin-bottom:8px;border:1px solid rgba(255,255,255,.4)}
.sc-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.sc-actions .sc-btn{height:auto;min-height:38px;padding:8px 14px;white-space:normal;text-align:left}
.sc-typing{display:inline-flex;gap:4px;padding:4px 2px}
.sc-typing span{width:7px;height:7px;border-radius:50%;background:var(--ink-3);animation:sc-b 1.2s infinite ease-in-out}
.sc-typing span:nth-child(2){animation-delay:.15s}.sc-typing span:nth-child(3){animation-delay:.3s}
@keyframes sc-b{0%,80%,100%{opacity:.3;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}

/* ---------- bottom dock: quick replies + input, always visible ---------- */
.sc-dock{flex:none;background:#fff;border-top:1px solid var(--line);padding:10px 20px calc(8px + env(safe-area-inset-bottom))}
.sc-quick{display:flex;gap:8px;overflow-x:auto;scrollbar-width:none;padding-bottom:8px;margin:0 -20px;padding-left:20px;padding-right:20px}
.sc-quick::-webkit-scrollbar{display:none}
.sc-chip{flex:none;background:#fff;border:1px solid var(--line);border-radius:999px;padding:7px 14px;font:600 14px var(--font);color:var(--ink);cursor:pointer;white-space:nowrap}
.sc-chip:hover{border-color:var(--blue);color:var(--blue)}
.sc-attach{display:flex;align-items:center;gap:10px;margin-bottom:8px;padding:6px 8px;border:1px solid var(--line);border-radius:10px;background:var(--bg-2);font-size:13.5px;color:var(--ink-2)}
.sc-attach img{width:40px;height:40px;object-fit:cover;border-radius:7px}
.sc-attach span{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sc-attach button{border:0;background:none;font-size:22px;line-height:1;color:var(--ink-3);cursor:pointer;padding:0 6px}
/* AI consent, shown in place of the input until the visitor agrees */
.sc-consent{display:flex;align-items:center;gap:14px;margin-bottom:8px;padding:12px 14px;border:1px solid var(--blue-line);border-radius:14px;background:var(--blue-soft);font-size:14px;line-height:1.5;color:var(--ink-2)}
.sc-consent p{margin:0;flex:1}
.sc-consent a{color:var(--blue-dark);text-decoration:underline}
.sc-consent .sc-btn{flex:none;height:auto;min-height:40px;padding:8px 16px;white-space:normal}
.sc-consent.sc-pulse{animation:sc-pulse .6s 2}
@keyframes sc-pulse{50%{box-shadow:0 0 0 4px var(--orange-line)}}
.sc-locked .sc-input{display:none}
@media (max-width:560px){.sc-consent{flex-direction:column;align-items:stretch}}

/* input: white, clear 2px border and a soft shadow so it stands out as the place to type */
.sc-input{display:flex;align-items:flex-end;gap:8px;border:2px solid #b9c6d6;border-radius:14px;background:#fff;padding:6px;
  box-shadow:0 2px 10px rgba(16,24,40,.08)}
.sc-input:focus-within{border-color:var(--blue);box-shadow:0 0 0 4px var(--blue-soft),0 2px 10px rgba(16,24,40,.08)}
.sc-input textarea{flex:1;min-width:0;border:0;background:none;resize:none;outline:none;font:16.5px/1.45 var(--font);color:var(--ink);padding:9px 4px;max-height:140px}
.sc-input textarea::placeholder{color:#7a8496}
.sc-round,.sc-send{flex:none;width:40px;height:40px;border-radius:10px;border:0;display:grid;place-items:center;cursor:pointer}
.sc-round{background:none;color:var(--ink-2)}
.sc-round:hover{background:var(--blue-soft);color:var(--blue-dark)}
.sc-send{background:var(--blue);color:#fff}
.sc-send:hover{background:var(--blue-dark)}
.sc-send:disabled,.sc-round:disabled{opacity:.45;cursor:default}
.sc-round svg,.sc-send svg{width:20px;height:20px}
.sc-foot{display:flex;justify-content:space-between;gap:12px;padding-top:6px}
.sc-link{border:0;background:none;padding:4px 0;font:500 13.5px var(--font);color:var(--ink-3);cursor:pointer;text-align:left}
.sc-link:hover{color:var(--blue)}
#ticketLink{color:var(--blue-dark);font-weight:600}

/* ---------- article sheet (search result) ---------- */
.sc-sheet{position:fixed;inset:0;z-index:100;background:rgba(27,35,51,.32);display:flex;justify-content:flex-end}
.sc-sheet-panel{width:min(560px,100%);height:100%;background:#fff;display:flex;flex-direction:column;box-shadow:var(--shadow)}
.sc-sheet-head{display:flex;gap:12px;align-items:flex-start;justify-content:space-between;padding:18px 20px 12px;border-bottom:1px solid var(--line)}
.sc-sheet-head i{display:block;font-style:normal;font-size:12.5px;color:var(--ink-3)}
.sc-sheet-head h2{margin:2px 0 0;font-size:20px;line-height:1.3}
.sc-sheet-head .sc-btn{font-size:22px;padding:0}
.sc-sheet-body{flex:1;overflow-y:auto;padding:16px 20px;font-size:15.5px}
.sc-sheet-body p{margin:0 0 12px}
.sc-sheet-body ul,.sc-sheet-body ol{margin:0 0 12px;padding-left:22px}
.sc-sheet-body li{margin:3px 0}
.sc-sheet-body table{width:100%;border-collapse:collapse;font-size:14px;margin:0 0 14px;display:block;overflow-x:auto}
.sc-sheet-body th,.sc-sheet-body td{text-align:left;padding:7px 9px;border-bottom:1px solid var(--line);vertical-align:top}
.sc-sheet-body th{background:var(--bg-2)}
.sc-sheet-foot{display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap;padding:12px 20px calc(12px + env(safe-area-inset-bottom));border-top:1px solid var(--line)}

/* ---------- tablet / phone ---------- */
@media (max-width:760px){
  .sc-nav{display:flex;gap:8px;padding:0 12px}
  .sc-right{margin-left:auto}
  .sc-brand-sep,.sc-brand-title{display:none}
  .sc-search{display:none}
  .sc-search-m{display:inline-flex;padding:0}
  .sc-nav.sc-searching .sc-brand,.sc-nav.sc-searching .sc-right{display:none}
  .sc-nav.sc-searching .sc-search{display:block;max-width:none}
  .sc-search kbd{display:none}
  .sc-results{position:fixed;top:var(--nav-h);left:0;right:0;border-radius:0;border-left:0;border-right:0;max-height:calc(100dvh - var(--nav-h))}
  .sc-chat{padding:16px 12px 10px}
  .sc-hero{padding:16px 16px}
  .sc-bubble{max-width:88%;font-size:15px}
  .sc-av{width:30px;height:30px}
  .sc-dock{padding:8px 12px calc(6px + env(safe-area-inset-bottom))}
  .sc-quick{margin:0 -12px;padding-left:12px;padding-right:12px}
  .sc-sheet-panel{width:100%}
}
@media (max-width:380px){
  .sc-btn-call span{display:none}
  .sc-btn-call{padding:0}
  .sc-foot{flex-direction:column;gap:0}
}

/* 22-10-2026 (Zawar): house style instead of the "AI look". Real IntercomDirect logo, plain introduction, Jean as avatar. */
.sc-logo{height:34px;width:auto}
.sc-brand-title{font-weight:600;color:var(--ink-2)}
.sc-intro{padding:2px 2px 14px;border-bottom:1px solid var(--line);margin-bottom:4px}
.sc-intro h1{margin:0 0 4px;font-size:22px;line-height:1.25;color:var(--ink)}
.sc-intro p{margin:0;color:var(--ink-2);font-size:15px;max-width:62ch}
.sc-hero{display:none}
.sc-av{background:var(--blue);border-color:var(--blue);color:#fff;font:700 15px/1 var(--font);border-radius:50%}
.sc-row.bot .sc-meta{color:var(--blue-dark)}
@media (max-width:760px){
  .sc-logo{height:28px}
  .sc-intro h1{font-size:19px}
  .sc-intro p{font-size:14px}
}
/* 27-10-2026: compact embed mode (?embed=1, see embed.js): no own top bar inside the website panel */
.sc-embed .sc-nav{display:none}
.sc-embed .sc-chat{padding:14px 14px 10px}
.sc-embed .sc-dock{padding-left:12px;padding-right:12px}
.sc-embed-close{position:fixed;z-index:60;top:8px;right:8px;width:34px;height:34px;border-radius:10px;border:1px solid var(--line);background:#fff;color:var(--ink-2);font:22px/1 var(--font);cursor:pointer;box-shadow:0 2px 8px rgba(15,23,42,.08)}
.sc-embed-close:hover{color:var(--ink)}
.sc-embed .sc-intro h1{margin-right:44px}